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Frequently asked questions

REGISTRATION AND YOUR ACCOUNT

1. Do I need to register to be able to shop at www.titan.co.in?

No, you can shop as a guest on www.titan.co.in if you do not want to register on this website. However, we strongly recommend that you register on www.titan.co.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.

2. I don’t remember my password. What do I do?

You can enter your e-mail address and click on the “forgot password” link and we will e-mail you a system generated password on your registered email address. However, you should set a new password once you sign in with the system generated password.

3. Can I edit my personal details?

You can enter your e-mail address and click on the “forgot password” link and we will e-mail you a system generated password on your registered email address. However, you should set a new password once you sign in with the system generated password.

4. Can I have multiple accounts linked to the same email ID?

No, you can have only one account linked to a single e-mail address.

5. Are the personal details that I have shared with you secure?

We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.

MERCHANDISE

1. Is there any difference in the products available on www.titan.co.in and at the retail stores?

All products being sold on www.titan.co.in are exactly the same as that being sold in the retail stores.

2. Can you arrange for the delivery of a product which is available in the retail store but not available online?

Currently, we will only deliver products which are available on our website.

3. How do I understand which size will fit me?

Please download our size chart which illustrates the range of sizes for different items.

  • RingSize
  • ChainSize
  • BeltSize

4. How can I find a particular product that I am looking for?

You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.

5. Is there a price difference between products sold in retail stores and this website?

Yes. There could be a price difference in products being sold in the retail stores and on titan.co.in. as the tax implication is different for every state.

PAYMENTS AND TRANSACTIONS

1. What are the various options available for making payments?

You can make payment via credit cards, debit cards, international cards and net banking option. Please refer to the Payment Option to see the list of all accepted domestic and international credit cards; domestic debit cards and the list of banks for payment via net banking. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may be applicable as per the policy followed by your credit card company.

For payment of International orders, please see the International Orders section under Pricing and payment.

2. How safe is it to make an online purchase from www.titan.co.in?

We at Titan Company Limited are concerned about the safety and security of our customers. For enhanced security, www.titan.co.indoes not accept any financial information on its servers. All information entered by the customer is directly received through the payment gateway and are transmitted to their respective banks’ servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

3. How does the online payment system work?

Once you select the payment mode, the financial information entered by you will be directly authorized by your respective bank/credit/debit card company. Once we receive their authorization, your order will be processed and you will receive a notification for the same.

4. What are the reasons that my credit/debit card may get refused?

Debit & credit card companies refuse authorization of cards for specific reasons such as:

  • The card number and/or other details of the card entered is/are not valid (sometimes a typographical error)
  • The card does not have sufficient balance to make the payment of your order
  • The expiration date is not entered correctly (sometimes a typographical error)
Please contact the respective debit/credit card issuing bank for further clarifications.

5. My transaction failed but money was deducted from my account. What do I do?

Write in to ecomsupport@titan.co.in or call us on 1800-108-1100 with the details of the order Id and the payment transaction made. We will look into the matter at the earliest and arrange for your refund once we get the confirmation from our bank.

ORDER, DELIVERY AND SHIPPING

1. How can I know the status of my order?

All registered users have the option to track their orders by clicking on Track Order We request all unregistered users to Click here and register today for enhancing your shopping experience.

2. What happens if my order is lost in transit?

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

3. Where do you deliver within India?

Currently we deliver to selected cities within India. Please check if we deliver to your area/city by entering your pincode in the shopping cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

4. Do you deliver outside India?

Yes, we deliver outside India but only for few selected destinations. For international orders please see the Shipping Destinations section under Shipping Policy

5. I live outside India. Can I order for something to be delivered in India?

Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the shopping cart checkout page.

6. Do I need to pay shipping / delivery charges?

There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

7. How soon will I receive my order?

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.

8. Can I send gifts to my loved ones?

Yes, you can send any of the products available on www.titan.co.in as gifts to your loved ones along with a personalized message.

9. What happens if I’m not at home when the delivery is made?

Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product:

  • Pan Card
  • Driving License
  • Passport
  • Voter ID Card
  • Aadhar Card

10. What should I do if the product delivered is damaged?

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. Please refer to our for details.
Please note that you have to call us on 1800-108-1100 or write to ecomsupport@titan.co.in within 7 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.

11. Which courier company do you use for delivery?

For domestic delivery our logistic partner is Blue Dart and Delhivery.
For international delivery our logistic partner is UPS.

12. What do I do if I have not received my order yet?

Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on 1800-108-1100 or write to ecomsupport@titan.co.in for any assistance.

RETURNS AND CANCELLATIONS

1. How can I cancel my order?

Orders once placed can only be cancelled prior to shipment. Refer to Cancellation Policy for details.

2. In case I change my mind about the size picked up, can I replace the order?

Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return & Exchange Policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return & Exchange Policy .

3. What do I do if I receive the wrong product?

If you receive the wrong product, you can call us on 1800-108-1100 or write to ecomsupport@titan.co.in and report the incident and further cancel the order. If you want to replace the wrong product, then do not use it. We will arrange for the pick-up of the unused wrong product from the provided address through our logistic partner and arrange for the refund or replacement of the wrong product with the correct product, as per your demand reported with us. For more details refer to the Return & Exchange Policy section

For international orders, please check the International Order section under Return & Exchange Policy .

4. The product that I received was damaged and I want to return it. What do I do?

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Returns and Exchange policy section for details.

Call us on 1800-108-1100 or write to ecomsupport@titan.co.in within 7 days of receipt of the product to report the incident.

5. What is the return policy?

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Returns and Exchange policy for details. For International Orders, please check the International Order section under Returns and Exchange policy.

6. Do I need to pay for the return shipment if I return my order?

We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

For International Orders, please check the International Order section under Returns and Exchange policy.

7. Are there certain products which are not eligible for return?

Titan is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.

8. How do I return my order?

The order can be returned within 7 days from the date you received the product. You need to call the customer care on 1800-108-1100 or email us at ecomsupport@titan.co.in stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:

  • a) Fill the ‘Return Form’ which you must have received with the product or download the Return Form from www.titan.co.in & fill the details in it. To download the "Return form" kindly Click Here
  • b) Pack your order in original packaging and mention your name, order number and mobile number.
  • c) Enclose the original invoice, guaranty/warranty card & other tag, if any.
  • d) Our logistic partner will pick this package from you.
  • e) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.
For International Orders, please check the International Orders section under Returns and Exchange policy.

9. Can I return the product bought from www.titan.co.in at any physical store of Titan Company?

No, you can’t return any product bought from www.titan.co.in at any physical store of Titan Company.

10. What is the exchange policy?

Our policy doesn’t allow us to exchange any product.

REFUNDS

1. How do I get my refund after cancellation?

After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.
For international orders, please check the International Order section under Returns and Exchange policy.

2. When will I get my refund?

Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 15 working days. For international orders, please check the International Order section under Returns and Exchange policy.

3. How will I receive my refund?

Once the refund process is initiated, it will take 7-30 working days from the receipt of returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).

If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days.
For refund on COD orders refer to section below under Cash on Delivery.

For International Orders, please check the International Order section under For International Orders, please check the International Order section under Returns and Exchange policy.

4. I was supposed to receive refunds by now, but I have not. What do I do?

We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-108-1100 or email us at ecomsupport@titan.co.in

QUESTIONS ON COD

Please note that COD is not applicable for International Orders.

1. What is cash on delivery payment option?

Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

2. Is there any extra charge to be incurred due to Cash on Delivery?

We do not charge any extra amount for COD service.

3. Which products are eligible for Cash on Delivery?

All the products featuring on www.titan.co.in are available for COD, except gift cards/vouchers and helmets.

4. Is there any limit on the cart value for me to order as COD?

Currently, orders of cart value between INR 500 to INR 30,000 for selected pin-code addresses within India are eligible for COD service.

5. Can I place as many orders as I wish by way of COD?

No, you can place maximum of 3 COD orders in a day

6. Which pin codes are eligible for Cash on Delivery?

Currently we are serving selected pin codes for COD. Please check if we do COD to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

7. How will I receive my refund?

In case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

  1. 1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
  2. 2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque on customer’s name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

8. What are the other terms and conditions for Cash on Delivery?

Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

9. How do I cancel my order if I have ordered through Cash on delivery?

You need to call the customer care on 1800-108-1100 or email us at ecomsupport@titan.co.in to cancel your order, but note that the order can be cancelled only before shipping.

INTERNATIONAL SHIPPING