Offline Redemption: While making purchases at Tanishq, Goldplus, Zoya, MIA, World of Titan, Fastrack, Helios & Titan Eye plus outlets across India, provide registered mobile number to the cashier before final billing to redeem points. Available points can be redeemed at the will of the customer at the store. OTP is must to redeem points at the store as well as online. Points will be credited only when the membership number is provided while billing or check out.

Online Redemption: Encircle redemption is applicable only for login/sign users. After the OTP verification, the user can redeem available encircle points.

There are no shipping/delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under

Shipping Policy section

 

Yes, you can send any of the products available on www.tanishq.co.in as gifts to your loved ones along with a personalized message.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

1. What is cash on delivery payment option?
Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

2. Is Cash on Delivery available for an international shipping address?
No, cash on delivery service is available only for addresses within India.

3. Is there any extra charge to be incurred due to Cash on Delivery?
We do not charge any extra amount for COD service.

4. Which products are eligible for Cash on Delivery?
All the products featuring on www.tanishq.co.in are available for COD, except gift cards/gift vouchers and helmets.

5. Is there any limit on the cart value for me to order as COD?
Currently, orders of cart value between INR 1000 to INR 10,000 for selected pin-code addresses within India are eligible for COD service.

6. Which pin codes are eligible for Cash on Delivery?
Currently, we are serving selected pin codes for COD. Please check if we do COD to your pin code in the product page, shopping cart page, checkout payment page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

7. How will I receive my refund?
In the case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice: A) If the customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT. B) If customer doesn't provide any cancelled cheque then amount will be refunded through cheque on customer’s name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

8. What are the other terms and conditions for Cash on Delivery?
Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

9. How do I cancel my order if I have ordered through Cash on delivery?
You need to call the customer care on 1800-266-0123 or email us at [email protected] to cancel your order, but note that the order can be cancelled only before shipping.

10. What are the acceptable currencies for a COD order?
Our delivery partners will only accept Indian Rupees. Denominations of Rs 500 and Rs 1,000 which are deemed illegal as on 9th November 2016 will not be accepted

1. What is tokenisation?
Tokenisation refers to replacement of actual card details with an alternate code called the “token”, which shall be unique for a combination of card, token requestor (i.e. the entity which accepts request from the customer for tokenisation of a card and passes it on to the card network to issue a corresponding token) and device (referred hereafter as “identified device”).

2. What is de-tokenisation?
Conversion of the token back to actual card details is known as de-tokenisation.

3. What is the benefit of tokenisation?
A tokenised card transaction is considered safer as the actual card details are not shared with the merchant during transaction processing.

4. How can the tokenisation be carried?
The card holder can get the card tokenised by initiating a request on the app provided by the token requestor. The token requestor will forward the request to the card network which, with the consent of the card issuer, will issue a token corresponding to the combination of the card, the token requestor, and the device.

5. What are the charges that the customer need to pay for availing this service?
The customer need not pay any charges for availing this service.

6. What are the use cases (instances / scenarios) for which tokenisation has been allowed?
Tokenisation has been allowed on consumer devices like mobile phones, tablets, laptops, desktops, wearables (wrist watches, bands, etc.), Internet of Things (IoT) devices, etc, for all use cases / channels (e.g., contactless card transactions, payments through QR codes, apps etc.)

7. Can tokenisation be enabled through a smart watch or such other devices?
The feature of tokenisation is available on consumer devices like mobile phones, tablets, laptops, desktops, wearables (wrist watches, bands, etc.), Internet of Things (IoT) devices, etc.

8. Who can perform tokenisation and de-tokenisation?
Tokenisation and de-tokenisation can be performed by the authorised card network or by the card issuer. The list of card networks authorised by RBI to operate in India is available on the RBI website at the link

9. Who are the parties / stakeholders in a tokenisation transaction?
Normally, in a tokenised card transaction, parties / stakeholders involved are merchant, the merchant’s acquirer, token service provider (card payment network or card issuer), token requestor, issuer and customer. However, an entity, other than those indicated, may also participate in the transaction.

10. Are the customer card details safe after tokenisation?
Actual card data, token and other relevant details are stored in a secure mode by the token service provider (card payment network or card issuer). Token requestor cannot store Primary Account Number (PAN), i.e., card number, or any other card detail. Card networks are also mandated to get the token requestor certified for safety and security that conform to international best practices / globally accepted standards.

11. Is tokenisation of card mandatory for a customer?
No, a customer can choose whether or not to let his / her card tokenised.

12. Does the customers have the option to select tokenisation for a particular use case?
Customers have the option to register / de-register their card for a particular use case, i.e., contactless, QR code based, in-app payments, etc.

13. How does the process of registration for a tokenisation request work?
The registration for a tokenisation request is done only with explicit customer consent through Additional Factor of Authentication (AFA), and not by way of a forced / default / automatic selection of check box, radio button, etc. Customer will also be given choice of selecting the use case and setting-up of limits.

14. Can the customer set / select own limits for tokenised card transactions?
Customers have the option to set and modify per transaction and daily transaction limits for tokenised card transactions.

15. Is there any limit on the number of cards that a customer can request for tokenisation?
A customer can request for tokenisation of any number of cards. For performing a transaction, the customer shall be free to use any of the cards registered with the token requestor app.

16. Can the customer select which card to be used in case he / she has more than one card tokenised?
For performing any transaction, the customer shall be free to use any of the cards registered with the token requestor app.

17. Is there any limit on the number of devices on which a card can be tokenised?
A customer can request for tokenisation of his / her card on any number of devices.

18. Whom shall the customer contact in case of any issues with his / her tokenised card? Where and how can he / she report loss of device?
All complaints should be made to the card issuers. Card issuers shall ensure easy access to customers for reporting loss of “identified device” or any other such event which may expose tokens to unauthorised usage.

19. Can a card issuer refuse tokenisation of a particular card?
Based on risk perception, etc., card issuers may decide whether to allow cards issued by them to be registered by a token requestor.

20. Where can more information on RBI instructions on tokenisation be found?
More information can be found in the following circulars issued by RBI - DPSS.CO.PD No.1463/02.14.003/2018-19 dated January 8, 2019, CO.DPSS.POLC.No.S-469/02-14-003/2021-22 dated August 25, 2021 and CO.DPSS.POLC.No.S-516/02-14-003/2021-22 dated September 07, 2021.