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Rs 500 off
on first order
18 KT GOLD RATE = ₹4658.72
22 KT GOLD RATE = ₹5694.00
24 KT GOLD RATE = ₹6211.58
This website, www.tanishq.co.in("Website"), is owned and operated by Titan Company Limited
(hereinafter referred as "Titan" or "Company" or "we" or "us" or "our") having its registered
office at No 3, SIPCOT Industrial Complex, Hosur-635126, Krishnagiri District, Tamil Nadu and
its corporate office at, “Integrity”, No. 193, Veerasandra, Electronics City P.O., Off Hosur
Main Road, Bengaluru, Karnataka 560100.Please read these Terms and Conditions carefully before
using the Website. In accessing and using the services provided by our Website you signify your
consent and agreement to be bound bythe Terms and Conditions specified herein Titan reserves the
right to change these terms and conditions from time to time without any obligation to inform
you and it is your responsibility to check for the recent updates. Any updates to these Terms of
Conditions shall take effect immediately upon the date of posting and you agree to be bound by
the terms of these updates and amendments.
If you are below 18 years of age, you are prohibited to use/purchase/contract
from or with this Website. Persons who are incompetent to contract within the
meaning of the Indian Contract Act, 1872 are not eligible to use or transact
through this Website.
Those who choose to access this Website from outside India are responsible for
compliance with local laws to the extent local laws are applicable.
Prices on our Website are subject to change without notice. Please expect that
you will be charged the price for the jewellery as it is listed on the day of
For orders being shipped within India, payment only in INR is accepted. Prices
are inclusive of CGST/SGST/IGST, as applicable.
In case international credit cards are being used for domestic orders, the
transaction amount will be converted to INR before the payment is accepted.
Currency conversion charges may apply according to your credit card policy. You
may be required to share with us a copy of any Government issued photo identity
proof of the country of residence as mentioned below:
a) Passport with Visa Copy; b) Driving license; c) Employment card; d) Any other
government issued ID proof of the the country of residence.
Payments for International Orders are accepted through PayPal gateway either by
your PayPal account or by using International credit/debit cards only. For
orders being shipped outside India, the payment will be accepted only in US
Dollars. Applicable currency conversion rates will apply according to the
prevailing exchange rates on the day of placing the order.
Prices for international orders will include shipping and handling charges,
taxes, etc., pertaining to the country of delivery.
For International Orders above value of INR 2 lakhs, you are required to send us
the PAN Card or Form 60 as per applicable laws.
Cards issued in India or by Indian banks will not be accepted for international
Any other import duties or charges levied in the destination country of the
shipment has to be borne by the customer. These Duties or Taxes are to be paid
extra as per actuals prevailing at the time of delivery and are subject to
All the above rates are subject to changes and to be borne by the customer as per
actuals at the time of delivery.
For purchase above Rs. 2 lakhs, PAN card must be provided upon placing the order
in the manner specified by Titan. Failure to provide the same shall result in
cancellation of the order.
For all domestic shipments, if the order value exceeds Rs. 2 lakhs, the customer
will need to enter the PAN and click on verify PAN card. Only upon PAN card
verification the order will proceed to the payment page. The billing name is
supposed to be the same as the PAN card else the PAN card will not get verified
and the customer will not be able to proceed with the order.
In India, we serve to selected cities. Please check if we deliver to your PIN
Code in shopping cart checkout page. If there is no courier service available in
your area, we do apologize for the inconvenience caused.
We also provide international delivery to the following countries:
USA | UK | UAE | Australia | Singapore | Canada | New Zealand | Kenya | Spain |
Malaysia | Germany | Romania | Portugal | Netherlands | Qatar | Kuwait | Oman
A tentative delivery date/time will be given along with the order confirmation
email. The exact delivery date shall be provided as soon as your order is ready
dispatch. Alternatively, registered customers can track their order by
Orderand find the order status.
Express Delivery option available for select PIN Codes for select cities (Delhi,
Mumbai, Hyderabad, Chennai and Bengaluru) for select products. Under this
the product will be delivered the next day subject to the condition that the
is placed by 2 PM. For Orders placed after 2 PM, the tentative delivery
will be T+2 days. If the delivery timeline falls on a public holiday or Sunday,
timeline for express delivery will be extended by another day.
For all other PIN Codes, delivery timeline will be of 5-7 days for domestic
PLEASE NOTE:Customer needs to produce any of the following
Government issued photo
identity proof for receiving the delivery:
a.) Pan card
b.) Driving License
d.) Voter identification card
For International Orders, the tentative delivery timeline will be of T+15 days.
PLEASE NOTE: Customer needs to produce PAN Card or Form 60 and passport or
license for receiving the delivery for order value above INR 2 lakhs. For any
customer assistance, you can write to [email protected] or
NOTE: At present, we do not have the option to deliver a single
order to multiple
destinations. You will need to place different orders for shipment to multiple
Domestic Order: We provide free shipping within India.
In case of order which is to be shipped outside India, customer
has to bear the shipping and handling charges plus any duty as applicable at the
In case the order is not accepted by the customer and is returned to origin,
charges and import duty will be levied to the customer.
All shipments of Jewellery exported from India need to be cleared
by the Indian Customs office. Products along with their complete documentation
filed with the authorized officer of the Indian Customs office for inspection,
examination and assessment and only then delivered to your shipping address.
please ignore the message on the package section which mentions: Please do not
accept if the package is received in Open/ Tampered condition. You will find the
package sealed with a label saying Opened for Customs.
Our domestic logistic partner is Blue Dart, Sequel
Logisticsy & Ecom Express. Our international logistic partner is UPS.
In case of International order, customer has to pay the shipping charges at
the time of placing the order. Also, custom duty and taxes levied by destination
country has to be borne by the customer and needs to be paid to the logistic
at the time of delivery. Please note that all consignments are on Delivery Duty
Unpaid (DDU) basis.
All registered customers have the option to track their orders by clicking on
a) You have to provide true, accurate, current and complete information about
yourself while registration on www.tanishq.co.in
b) You should maintain and promptly update registration data to keep it true,
accurate, current and complete. Titan reserves the right to confirm and validate
the information and other details provided by you at any point in time. Further,
Titan also reserves the right to ask for additional information for accepting
orders or before making delivery in certain cases. If upon confirmation, your
details are found to be false (partially or completely) or if you provide any
information that is false, inaccurate, incomplete or not current or if Titan has
reasonable grounds to suspect that such information is false, inaccurate,
incomplete, not current or not in accordance with these Terms and Conditions, we
have the right to indefinitely suspend or terminate your membership and refuse
to provide you with access to our Website and other affiliated websites without
any prior intimation whatsoever.
c) You confirm that the address at which delivery of the product(s) ordered by
you is to be made is correct and proper in all aspects. In the event that a
non-delivery occurs on account of a mistake by you (i.e. wrong name or address
or any other wrong information), any extra cost incurred by Titan for
re-delivery shall be claimed from you and you shall bear such expenses.
d) Before placing an order you shall check the product description carefully. By
placing an order for a product, you agree to be bound by the conditions of sale
and invitation to offer included in the item's description.
e)If there is any delay in the delivery caused due to any force majeure event
including without limitation natural calamity, governmental actions, pandemic,
public holiday or any other unforeseen circumstance, then Titan shall not be
liable for such delay in the delivery of the product.
f) Any product you buy from our Website is completely at your discretion and you
accept that you place the order only after thoroughly inquiring about the
product and being completely acquainted about the product, its features,
characteristics, usage, etc. Titan is not liable for any kind of damages or
losses whatsoever suffered by the customers due to the use of the product. This
is applicable for both domestic and international orders.
There may be certain orders that Titan cannot accept, and therefore, we reserve
the right, at our sole discretion, to refuse or cancel any order. Some reasons
may include limitation on quantity available for purchase, errors in pricing or
product information or certain issues identified by our fraud avoidance
department or any other issue which Titan identifies for not accepting the
order. In case if any Indian states prohibit direct sale of merchandise from
other states and require special documentation to effect such a sale without
dual taxation, if we receive an order from such states or to be delivered to
such states under such circumstances we retain the right to accept or reject the
We also reserve the right to ask for additional information for accepting orders
in certain cases. We will notify you in case your order has been cancelled fully
or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the
provided destination. Registered customers can always check the status of their
order from with the customer support team at Titan or click on
https://www.tanishq.co.in/myaccount/order-history/guestOrder. Once the
cancellation request is received, if any payments have been received, we will
initiate the process of refunding the amount to your account via the same
payment mode that you had used to make the transaction or through cheque (amount
would be refunded through cheque, only in cases where the debit/credit card used
by customer while placing the order is not in use). Once the refund process is
initiated, you will receive the refund amount directly in your account or
through cheque. For more details on refunds, please see the Refunds section of
these Terms and Conditions.
In the event that the amount has been deducted from your account but the
transaction failed, we will refund the amount to your account at the earliest.
Titan reserves the right, at its sole discretion, to limit the quantity/value of
the items purchased by you and such other restrictions as may be applicable to
orders placed by the same account, the same credit/debit card and also to orders
that use the same billing and/ or shipping address. We will provide notification
to the customer should such limits be applied. Titan reserves the right at its
sole discretion to prohibit sales to anyone as it may deem fit.
Titan is committed to ensuring full customer satisfaction with respect to the
products available on our Website . However, if you are not happy with the
product, you can choose to return the order in accordance with the Terms and
Conditions contained herein.
In the unlikely event that the order delivered is in damaged condition, or
otherwise, you can return the product unused and in the same condition as you
received it, in its original packaging, along with the invoice and get the
refund. Our courier partner will collect the order from the address provided by
you and will get it back to us.
NOTE: In case of international orders, we do not currently accept
any returns or
exchange of our products. In case a defective product has been received, you are
required to report the defect within 7 days of receipt of the product by writing
to us on [email protected] or [email protected]
International customers can also reach out to us on WhatsApp
+916366920144(https://wa.link/ekvs24). In case the order is not
accepted by the
customer and is returned to origin, freight charges and import duty will be
levied to the customer.
Our logistics service provider will collect the order from
provided address (within India). Customers need not pay any shipping charges to
return the product.
1. Customers should contact Titan customer support on 1800-266-0123 or write to
[email protected] or [email protected] within 7 days
receipt of product.
2. Customers should not return the product before receiving a confirmation mail
from Titan about the delivery of the same.
3. All the products must be returned in their original condition, unaltered and
unused in its original packaging.
4. Provide the invoice, Certificate of Authenticity into the package for return
process. Without the above, returns will not be processed.
We shall not entertain any request after 7 days from the date of receipt
of the product.
We shall process the refund once we receive the product. The product must be in
unused condition, in its original packaging along with its original tags and
invoice, failing which refund will not be processed.
Once the refund process has been initiated, the amount will be directly refunded
to your account via the same mode through which the transaction was made or
through cheque ( amount would be refunded through cheque, only in cases where
the debit/credit card used by customer while placing the order is not in use).
In case of domestic order (where the product is shipped within India), where
returns are accepted by Titan, 100% refund will be processed.
In case the customer pays through online mode then the amount will be refunded
within 7-15 working days from the date of receipt of the returned product(s) at
the warehouse of Titan.
In case of COD (Cash on delivery i.e. when received) the amount can be refunded
either through cheque or online transfer as NEFT (National Electronic Fund
Transfer). The mode of refund depends on the customer's choice:
1. If cancelled cheque with the returned product then the refund can be made
within 7-15 working days & amount will be refunded directly into customer's
account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then, amount will be
refunded through cheque that will be sent by courier to the address provided by
customer at time of registering/placing the order. It may take up to 30 working
days. Further, Titan shall not be liable in case of any incorrect address
Products purchased from the Website may only be exchanged at Tanishq, Mia by
Tanishq or Zoya stores
1.Tanishq, Mia by Tanishq , Zoya Products Exchange :
a) Jewellery sold through any Tanishq / Mia by Tanishq / Zoya outlet or the
respective brand websites, as applicable, will be accepted for exchange at the
store, as per the prevailing terms and conditions of the exchange policy which
is operated at the discretion of the Company
b) 24kt, 22kt, 18kt, 14kt gold and studded jewellery, and platinum jewellery
will be accepted for exchange after due examination for purity, defects, weights
and originality, damage or stone defects (cracks, replacements, alterations)
including the Company/Brand mark / logo. In case of any discrepancy in the
product, it will not be accepted for exchange.
c) For any exchange, original invoice and certificate of authenticity must be
d) The terms for valuation of the product is given below,
i. Gold / plain platinum products will be valued at 100% prevailing metal rate
at the respective stores on the day of exchange.
ii. Diamonds (on studded gold / platinum products) will be valued at 100%
prevailing stone rate on the day of exchange.
iii. Solitaire (loose solitaire/ Studded gold or platinum solitaire jewellery)
will be valued at 100% prevailing stone rate if customer buys studded gold /
studded platinum product against the exchange
iv. Solitaire (loose solitaire/ Studded gold or platinum solitaire jewellery)
will be valued at 90% prevailing stone rate if the customer buys plain gold /
plain platinum product or coin against exchange.
v. No exchange for Solitaires of 2 carats and above
vi. Other Studded products will be valued at 80% of prevailing value of the
vii. Any other category of products not mentioned above will need to be checked
with the respective stores for the prevailing terms and conditions
viii. Making charges, taxes, and any discount given on the original invoice,
will be deducted in full.
The exchange program may be withdrawn or modified without prior notice. Any
exceptions will be at the sole discretion of the company
For more details on the exchange, you can contact our nearby store or contact
our customer care
i. 24kt, 22kt, 18kt Gold Jewellery products not purchased from Tanishq, Zoya or
Mia by Tanishq will be accepted for exchange only at our stores, as per the
terms and conditions laid down by the Company.
ii. Plain Gold jewellery product only accepted for exchange.
iii. No exchange is available for studded products
iv. The product will be valuated after purity determination by Karatmeter and
v.Deductions will be applicable for exchange. For deduction details visit your
vi. No cash refund will be provided for exchange.
The General exchange program may be withdrawn or modified without prior notice.
Any exceptions will be at the sole discretion of the company
You are prohibited from violating or attempting to violate the security of this
website, including, without limitation:
a) Accessing data not intended for you or logging onto a server or an account
which you are not authorized to access.
b) Attempting to probe, scan or test the vulnerability of a system or network or
to breach security or authentication measures without proper authorization.
c) Attempting to interfere with service to any other user, host or network,
including without limitation via means of submitting a virus to the site,
overloading, flooding, spamming, mail-bombing or crashing.
d) Sending unsolicited email, including promotions and or advertising of
products or services;
e) Forging any TCP / IP packet header or any part of the header information in
any email or newsgroup, posting violations of system or network security may
result in civil or criminal liability. Titan will investigate occurrences that
may involve such violations and may involve, and cooperate with law enforcement
authorities in prosecuting users who are involved in such violations. You agree
not to use any device, software or routine to interfere or attempt to interfere
with the proper working of this site or any activity being conducted on this
site. You agree, further, not to use or attempt to use any engine, software,
tool, agent or other device or mechanism (including, without limitation,
browsers, spiders, robots, avatars or intelligent agents) to navigate or search
this site other than the search engine and search agents available on this site
and other than generally available third party web browsers (e.g. Microsoft
Explorer, Google Chrome, Mozilla Firefox).
used, collected, stored, and disclosed.
Titan reserves the right to recover the cost of goods, collection charges,
damages caused to Titan and legal expenses from persons using this Website
fraudulently. Titan reserves the right to initiate legal proceedings against
such persons for fraudulent use of the Website and any other unlawful acts or
acts or omissions in breach of these Terms and Conditions
This Website, the materials and content contained therein and the products and
services provided or in connection therewith are provided on an "AS IS" basis
without warranties of any kind, either express or implied, except as expressly
provided to the contrary in a writing by Titan, if any. Titan disclaims all
other warranties, express or implied, including, without limitation, implied
warranties of merchantability, fitness for a particular purpose, title, and
non-infringement as to the information, content, and materials on our Website.
Titan specifically does not represent or warrant that the Website materials or
any portion of our services are accurate, complete, reliable, current or
error-free. Titan does not represent or warrant that the Website or its servers
are free of viruses or other harmful components.
All products and the information displayed on the Website constitute an
invitation to offer. Your order for purchase constitutes your offer which shall
be subject to these Terms and Conditions. We reserve the right to accept or
reject your offer in part or in full. Our acceptance of your order will take
place upon the dispatch of the product(s) ordered. Dispatch of product(s)
ordered, may or may not happen at the same time. In such a scenario, that
portion of the order which has been dispatched will be deemed to have been
accepted by us and the balance would continue to be an offer to us and we
reserve the right to either accept or reject the balance offer. No act or
omission of Titan prior to the actual dispatch of the product(s) ordered will
constitute acceptance of your offer. If you have provided us with your email
address, we will notify you by email as soon as possible to confirm receipt of
your order and confirm dispatch and therefore, acceptance of the order
We have made every effort to display the colours and sizes of our products that
appear on our Website as accurately as possible. However, as the actual colours
you see will depend on your monitor. We cannot guarantee that your monitor's
display of any colour will accurately reflect the colour of the product on
delivery. Packaging of the product may vary from that displayed on the Website.
If any part of this site disclaimer is found to be invalid by law, the rest of
them remain valid and enforceable.
We reserve the right to change the Website disclaimer from time to time. If this
happens, we will notify you by posting the updated site disclaimer on the
Website. If you do not wish to be governed by the revised Website disclaimer, we
request you to refrain from using the Website.
Titan reserves all intellectual property rights in all text, programs, products,
processes, technology, content images, photographs, videos, video clips, music
clips, illustrations, designs, icons, programs, downloads and any other
materials (collectively “Content”), which appear on this Website. Access to this
Website does not authorize anyone to use any Content, name, logo or mark in any
manner. You may print or download the Contents displayed on the Website for your
personal and non-commercial use only. No right, title or interest in any Content
is transferred to you as a result of any such downloading, printing or copying.
You will not reproduce, publish, transmit, distribute, display, modify, create
derivative works from, sell or participate in any sale of or exploit in any way,
in whole or in part, any of the Content of the Website or any related software.
All software used on this Website is the property of Titan or its
licensors/suppliers and they are protected by Indian and international copyright
The website may contain links to other websites; these external websites are not
under our control. We cannot be held responsible for such websites and cannot
make any warranties about them. We provide these links because we think they
might interest you, but we do not monitor or endorse these websites.
We take no responsibility for any loss or damage suffered as a result of our
order online service or goods supplied using the same, except as required by
law, even if we could have foreseen the loss, or the possibility of it was
brought to our attention.
By using the Website, you agree to hold harmless, defend and indemnify Titan and
its associates, employees, third-parties, and contractors from and against any
claims for damages, costs, liabilities, expenses, attorney's fees, etc. that
arise or may arise from your use of the Website, our services, our products, or
any part of any of the foregoing
All reviews, comments, feedback, postcards, suggestions, ideas and other
submissions disclosed, submitted or offered in connection with your use of this
Website will be and will remain the property of Titan. Such disclosure,
submission or offer of any comments shall constitute an assignment to Titan of
all worldwide rights, titles and interests in all copyrights and other
intellectual properties in the comments. Thus, Titan owns exclusively all such
rights, titles and interests and shall not be limited in any way in its use,
commercial or otherwise of any comments, suggestions , reviews and feedback.
Titan will be entitled to use, reproduce, disclose, modify, adapt, create
derivative works from, publish, display and distribute any comments, suggestions
, reviews or feedback you submit for any purpose whatsoever, without restriction
and without compensating you in any way.
a) To maintain any comments in confidence
b) To pay you any compensation for any comments
c) To respond to any comments
You agree and confirm that any comments, suggestions , reviews or feedback
submitted by you to us or on the Website will not violate these Terms and
copyright,trademark, privacy or other personal or proprietary right(s) and will
not cause injury to any person or entity. You further agree that no comments
submitted by you to the Website will be or contain libellous or otherwise
unlawful, threatening, abusive or obscene material, or contain software viruses,
political campaigning, commercial solicitation, chain letters, mass mails or any
form of spam. Titan does not regularly review posted comments, but does reserve
the right (but not the obligation) to monitor and edit or remove any comments
submitted to this Website. You grant Titan the right to use the name that you
submit in connection with any comments. You agree not to use a false email
address, impersonate any person or entity, or otherwise mislead as to the origin
of any comments you submit. You are and shall remain solely responsible for the
content of any comments, suggestions , reviews or feedback you make and you
further agree to keep indemnified Titan and its affiliates for all claims
resulting from any comments, suggestions, reviews or feedback submitted by you.
Titan and its affiliates are not responsible nor assume any liability for any
comments, suggestions , reviews or feedback submitted by you or any third party.
We are not liable for any delay in the performance or non-performance of any of
our obligations hereunder and shall not be liable for any loss or damages caused
thereby where the same is occasioned by any cause whatsoever that is beyond our
control including but not limited to an act of God, war, civil disturbance,
riots, strikes, lock-outs, governmental or parliamentary restrictions,
prohibitions or enactments of any kind, pandemic, import or export regulations,
exchange control regulations or accident or non-availability/ delay in
Titan may at any time terminate or suspend your access to and use of the Website
and may do so immediately without notice, and accordingly deny you access to
this Website. Such termination will be without any liability to Titan. Titan's
right to shall survive any termination . Any termination of your access to the
Website shall not cancel your obligation to pay for the product(s) already
ordered from the Website or affect any liability against you that may have
arisen under these Terms and Conditions.
These Terms and Conditions shall be construed in accordance with the applicable
laws of India. The courts at Bangalore shall have exclusive jurisdiction in any
proceedings arising out of these Terms and Conditions.
Titan reserves the right at any time to modify these Terms and Conditions at any
time without any prior notification to you. You can access the latest version of
the Terms and Conditions at any given time on the Website. You should regularly
view the Terms and Conditions In the event the modified Terms and Conditions are
not acceptable to you, you may choose not to visit or use the Website. However,
if you continue to access, view or use our service of the Website, you shall be
deemed to have agreed and accepted to the modified Terms and Conditions and you
undertake to abide by the modified Terms and Conditions.