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Exchange

Gold Balance

Exchange FAQ's

What is the process for converting my SafeGold balance to jewellery?

You can redeem your SafeGold balance at the SafeGold sell rate for jewellery online or offline, exclusively at Tanishq or CaratLane retail stores or by visiting the appropriate websites, by following the process below:

Retail Store:

1. You may use the SafeGold balance which is converted to value based on the prevailing SafeGold Sell rate (“Redemption Value”) towards payment for the jewellery product selected. You may please note that the value of the jewellery to be purchased will be calculated based on the gold rate prevailing at the Tanishq/CaratLane store and making charges and any other charges will be extra (“Purchase Value”). You may have to pay any differential amount to Tanishq, if the Purchase Value is higher than the Redemption Value.

2. Share your registered mobile number as requested, along with the SafeGold Balance you wish to exchange.

3. You will receive an OTP to confirm the transaction.

4. On verification of the OTP, your SafeGold balance shall be transferred to Tanishq and adjusted against the price of the product calculated based on the prevailing rates at the Tanishq/CaratLane stores.

5. Any discounts or store offers, as may be applicable, will be extended to you.

Online Channel

1. You may use the SafeGold balance which is converted to value based on the prevailing SafeGold Sell rate (“Redemption Value”) towards payment for the jewellery product selected. You may please note that the value of the jewellery to be purchased will be calculated based on the gold rate prevailing at the Tanishq/CaratLane website and making charges and any other charges will be extra (“Purchase Value”). You may have to pay any differential amount to Tanishq, if the Purchase Value is higher than the Redemption Value.

2. Add the product to the cart and place the order

3. Enter the shipping details on the shipment page

4. On the payment page click on the Digital Gold tab

5. You can view the Tanishq Digital Gold balance or other SafeGold balance you are currently holding. Ensure you are using the same mobile number with which you have registered with DGIPL. The amount is calculated as per the SafeGold Sell rate for the grammage you are holding

6. Enter the amount that you wish to redeem. Minimum of Rs. 100.

7. You will receive an OTP on the registered mobile number, enter the OTP.

8. On verification of the OTP, your digital gold balance shall be transferred to Tanishq and adjusted against the price of the product calculated based on the prevailing rates on the Tanishq/Caratlane website . Your digital gold balance and will reduce accordingly.

9. Any discounts or platform offers, as may be applicable, will be extended to you.

Note: Users can only redeem their Tanishq digital gold after 3 working days of purchase.

Can I convert my SafeGold balance at any Tanishq store?

Yes, you can redeem your SafeGold Balance for jewellery at any Tanishq or CaratLane retail store or even through the Tanishq/CaratLane online platforms.

Note: Users can only redeem their Tanishq digital gold after 3 working days of purchase.

Can I exchange my SafeGold balance at any other jewellery chain?

If you have purchased from Tanishq Digital Gold powered by SafeGold, you can only exchange it for jewellery at Tanishq or CaratLane stores or online platforms.

Can I exchange the SafeGold I have purchased on other platforms at Tanishq stores as well?

If you have purchased SafeGold on any other platform, you can exchange it for jewellery at Tanishq/CaratLane stores through the same process as above.

Can I request for physical delivery of my SafeGold?

You can request physical delivery of gold by visiting www.safegold.com and on as many occasions as you want. You will be required to log in using your registered mobile number, and transferring the gold balance you wish to have delivered, to your SafeGold wallet. Since it is not physically possible to deliver a fractional quantity of gold, the minimum quantity for which the delivery can be made has been kept as low as 0.5 gram and in multiples of 0.5 gram. You can select the quantity and denomination of the gold you wish to withdraw from the available options of coins. Each coin will have different making charges, based on the weight and design of the coin. You must confirm the transaction by paying the additional making and delivery charge. The coins will be delivered at your notified address by a logistics provider arranged by DGIPL, and you will receive a confirmation on your registered mobile number. The delivery can be tracked at any time by logging into the platform. In case of delivery of coin/ bar, the shipment will be mandatorily delivered to your registered address as provided by you and confirmed at the time of delivery request. DGIPL maintains a list of serviceable pin codes, and prior to making any purchase. You will be informed whether their pin code is serviceable by DGIPL.

Note: Users can only redeem their Tanishq digital gold after 3 working days of purchase.

Can I change/cancel my delivery order?

Once you place a delivery request, you must accept the delivery made to you. It cannot be changed, cancelled or delivered at a later point in time.
Please visit www.safegold.com for further details on the delivery of gold process.

Are there any charges for delivery of gold?

Yes, you will be required to pay the minting/ making charges, delivery charges and applicable taxes. All coins are independently assayed to certify purity and delivered in tamper proof packaging. Charges may be viewed on www.safegold.com.